Set Renewal Alerts and Manage Pending Renewals

Renewal Alerts help your school identify Students who are approaching renewal.

The current system supports alert conditions based on:

• Remaining Hours
• Remaining Valid Until

A Student enters the Pending Renewal list when any enabled alert condition is met.

Configure Renewal Alerts

Open the Pending Renewal page and click Renewal Alerts.

1. Select the alert conditions you want to use.
2. Set the thresholds:
   • Remaining Credit Hours;
   • remaining days before the Course validity period ends.
3. Select at least one condition.
4. Click Confirm.

Review Students Pending Renewal

The Pending Renewal list includes information such as:

• Name;
• Student ID;
• Contact;
• Course;
• Remaining Hours;
• Valid Until;
• Advisor;
• Teacher;
• Last Reminder.

You can filter the list using information such as name, phone/email, Student ID, Advisor and Department.

Start a Renewal

Click Renew for the Student who is ready to renew.

Artstep opens that Student's Renew workflow directly.

Last Reminder

The Pending Renewal list currently keeps a Last Reminder field for viewing an existing most-recent reminder record.

The current Pending Renewal page does not provide an active single or batch reminder action.

Export the Pending Renewal list

Use the export function if the school wants to follow up outside Artstep.

Understanding the data

Remaining Hours is mainly relevant to By Hour Courses.

By Term Courses are primarily renewed based on Course Duration / Valid Until and should not be interpreted using Credit Hours rules.