How can educational and training institutions effectively manage communication between home and school?

As practitioners of educational and training institutions, it is necessary to frequently communicate and interact with parents. Providing effective communication services will greatly assist us in completing class renewals, referrals, and handling objections. How to do a good job in home school communication management?

Communication is a prerequisite

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Effective communication is the key to building relationships and resolving conflicts. We, who are in educational and training institutions, should be able to understand this most when facing various parents and students. How to do a good job of communication?

1. Leave traces during the communication process

This means that we need to keep records of the form and content of our communication, such as phone calls and WeChat messages. At the same time, whether it is phone or WeChat communication, the specific content should be recorded in the corresponding electronic record form. The purpose of doing so is:

1) To prevent teachers from forgetting the follow-up work of individual parents;

2) Easy to understand the learning and living situation of each student in the class, without confusion;

3) Facilitate targeted teaching services for each student in the later stage.

2. Maintain parent group

The parent group is also a great place for us to communicate and work. What can we do in the parent group?

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1) Report on the learning progress of the students in the class, such as photos, videos;

2) Report on the approximate progress of teaching, changes in teaching time;

3) Family education guidance;

4) Understand the opinions and suggestions of parents;

5) Some unexpected service tasks, such as small gift giving, warm reminders.

3. Continuation notice

I don't need to say much about this. Teachers should do a good job of renewal in advance and notify parents of the renewal deadline.

Regularly organize activities

To establish a closer connection between home and school, regular organization of home school activities is also essential, especially in the role of activities in renewal and referral.

Parent Teacher Association

Education and training institutions can arrange parent teacher conferences based on the start and end of the new semester, such as opening parent teacher conferences, mid-term parent teacher conferences, closing parent teacher conferences, and so on.

Parents entering the classroom

Invite KOL parents to directly enter our teaching classroom for supervision, and also offer parent-child classes, parent teaching assistants, etc. After class, invite parents to provide feedback.

objection handling

Working in educational institutions is a job of interacting with people. In the process of interpersonal communication between teachers and students, teaching assistants and users, there will always be times when they do not understand each other, blame each other, and are dissatisfied. In the face of such situations, our first priority is to solve them.

But when parents have some opinions or objections, we should establish a comprehensive processing mechanism in advance, and provide the most suitable solution to parents as quickly as possible, so that parents can see our sincerity in solving problems, reduce user resistance, and even leave a good impression. In the face of parental objections, we can handle them as follows:

• 1. Listen to parents' opinions: carefully understand and collect their demands;
• 2. Keep a record of relevant opinions and issues: collect and classify various questions from parents, edit them in a register, and have evidence for reference;
• 3. Conduct a survey to verify parental opinions: investigate whether there are any feedback from parents regarding the teachers, curriculum, equipment, systems, etc. of the survey institution;
• 4. Develop a solution to the problem: Once the problem is identified, determine the solution as early as possible, analyze the specific problem on a case by case basis, and try to come up with a solution that satisfies parents;
• 5. Timely feedback to parents: feedback to parents after the plan is released to understand their satisfaction with the plan;
• 6. Effective problem-solving: Once the problem is solved, one thing is resolved;

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Organizing parents' opinions in a register is to facilitate us to adopt the same approach when encountering similar problems in our later work, improve the efficiency of problem solving, and increase parents' satisfaction.

Home school management is an important part of improving parental satisfaction and institutional reputation, and it is also a task that all institutions must do.