Essential management skills for training institution principals

manage people

① Recruit, interview, and hire suitable faculty members.

② Manage faculty scheduling and attendance.

③ Management staff training and skill enhancement (product knowledge, service processes, sales skills).

④ Manage performance evaluation, motivation, and assessment of faculty and staff.

⑤ Manage the construction of the faculty team, communicate and coordinate, and resolve employee conflicts.

⑥ Pay attention to the status, morale, and ideological dynamics of faculty and staff

⑦ Personnel reserve and development (cultivating backbone and successors)

manage affairs

① Develop and implement daily/weekly/monthly/quarterly work plans and goals for the campus (detailed indicator data such as new acquisition goals, renewal goals, etc.)

② Supervise and implement the company's various rules, regulations, and process standards

③ Handle daily operational affairs (opening and closing stores, equipment repairs, document approval management, etc.).

④ Handling parental complaints and emergencies.

⑤ Organize a campus management meeting.

⑥ Optimize the workflow of faculty and improve business efficiency.

Pipe material

① Property management: cash register management, petty cash management, bill management, cost control (water, electricity, material consumption).

② Asset management: maintenance, upkeep, and repair management of campus equipment and facilities.

③ Environmental management: campus hygiene, cleanliness, and safety management, creating a good shopping environment.

Carrying thoughts

① Convey the company's corporate culture, values, and business philosophy to employees.

② Unify team thinking, clarify work goals, direction, and significance

③ Do a good job in employee ideological work, resolve negative emotions, and stimulate work enthusiasm and sense of responsibility.

④ Cultivate employees' sense of belonging and ownership.

With style

① Show a positive, dedicated, rigorous, efficient, and responsible work style.

② Take the lead in complying with the school's rules and regulations.

③ Cultivate a team style that is swift, effective, and pays attention to details.

④ Create a positive and pragmatic working atmosphere.

Bring skills

① Train the team to master various business skills of the campus (product knowledge, operating procedures, sales skills, equipment use, etc.) proficiently.

② Personally guide and train employees to enhance the overall team capability.

③ Share experiences and skills to help employees solve problems in their work

④ Organize skill training and competitions.

Target oriented

① Clearly communicate the campus's performance goals and store entry objectives to the team.

② Break down big goals into executable small goals and implement them on an individual level.

③ Lead the team to work together towards the goal and track its achievement.

Leading the team

① Create a team atmosphere of unity, collaboration, and mutual support.

② Treat every employee fairly and justly.

③ Caring for employees' living and working difficulties, enhancing team cohesion

④ Effective communication, conflict resolution, and trust building.

⑤ Cultivate team spirit and emphasize a sense of collective honor

Boosting morale

① Always pay attention to the mental state and work enthusiasm of employees.

② Timely praise and acknowledge employees' excellent performance.

③ Organize team building activities to liven up the team atmosphere

④ Create a positive and happy working environment.

④ Timely alleviate negative emotions.

Pay attention to discipline

① Strictly implement the company's various rules and regulations (attendance, appearance, service standards, operating procedures, etc.).

② Timely and fair handling of disciplinary violations.

③ Maintain good work order.

④ Cultivate employees' self-discipline, good work habits, and time management.

Capture Service

① Always prioritize improving parental satisfaction.

② Supervise and guide employees' service attitude, service language, and service processes.

③ Handle parental complaints and promptly improve service deficiencies.

④ Establish and maintain good parental relationships.

⑤ Pay attention to service details and parental experience.

Pay attention to hygiene

① Ensure that the campus environment is clean, tidy, and bright.

② Strictly implement hygiene standards and create a comfortable and hygienic environment for parents and employees.

Capture efficiency

① Optimize workflow, reduce unnecessary steps and waiting time.

② Improve human efficiency (per capita output).

③ Reasonable scheduling to ensure sufficient manpower during peak hours.

④ Control operating costs (manpower, energy consumption, materials).

Capture safety

① Ensure the personal safety of parents and employees (anti-skid, anti-collision, fireproof, anti-theft, etc.).

② Ensure safe operation and charging of equipment

③ Regularly conduct safety inspections and hazard assessments.

Capture anomalies

① Timely detect and handle various abnormal situations in campus operations, such as equipment failures, parent complaints and upgrades, employee emergencies, safety hazards, abnormal fluctuations in sales data, etc

② Quick response, effective resolution, and analysis of causes to prevent recurrence.